Q. Are your clinics accredited?
A. Yes, all our clinics are ACC accredited and the standard is the internationally recognised Joint Accreditation System of Australia and New Zealand (JASANZ). Our clinics are certified to the new Allied Health Sector Standards 2006.
Q. Do I need a doctor’s referral for physiotherapy treatment?
A. No, however we do recommend that you contact your private health insurance company as they may require a referral by a medical practitionerto authorise reimbursement of treatment charges.
Q. Is the cost of physiotherapy covered by medical insurance?
A. This depends on the patient’s individual policy and we would ask all patients to check with their insurer.
Q. Is the cost of physiotherapy covered by ACC?
A. Only if the condition was caused by an accident.
Q. Does ACC cover all costs of treatment?
A. No, Your entitlement has been reduced by 40%, however there is a small supplementary charge to cover the 40% reduction by ACC.
Q. How many treatments are required for my condition?
A. This question is almost impossible to answer without a consultation. There are various factors that can influence the course of treatment such as:
- the severity of the injury
- whether there are any complications
- whether it is a first time injury or a chronic problem
- the type of structure injured (muscle, tendon, joint, ligament, etc.)
- the time between the initial injury (or symptoms) and the first physiotherapy treatment
- diligence in following a home exercise programme
- the long term goal – return to work, return to sport, etc.
All these factors can influence the length of the course of physiotherapy. Given that no two people are the same there is a pretty complicated scenario to determine. Your physiotherapist should be able to give you an estimate once he or she completes the initial assessment of your injury.
Q. How many treatments does ACC allow?
A. ACC has a set number of treatments per condition that can be increased if ACC approves further treatments.
Q. Do I need to have a “sports injury” to see a physiotherapist?
A. Not at all. We treat patients of all ages with all kinds of injuries. We have patients as young as 3 years old and as mature as 93 years old. The origin of the injury is really not important – whether you injured yourself playing a sport or simply doing daily chores at home – we can help you get over your injury.
Q. Is physiotherapy treatment appropriate for back and neck problems?
A. Manipulative physiotherapists are qualified to treat all spinal problems.
Q. Can physiotherapists do manipulations?
A. Yes, New Zealand trained physiotherapists with the appropriate postgraduate training are qualified to manipulate.
Q. How quickly will I be seen for my first appointment?
A. We will make an immediate appointment for you to see a physiotherapist within 24 hours.
Q. How long does a treatment session last?
A. The initial treatment can take up to 50 minutes for assessment. The following treatment sessions all require a minimum of 30 minutes.
Q. Should I bring my X-rays with me?
A. Yes and any other relevant medical information you may have.
Q. What should I wear for treatment?
A. Loose fitting exercise clothes are best. Wear shorts if you have a hip, knee or foot injury. Don’t forget that you can always bring appropriate clothing and get changed in our treatment rooms.
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